mBank outpaces competition in terms of mobility

Forrester Research, a global research and advisory firm which analysed mobile banking solutions offered by European banks, appreciated the functionalities and user-friendliness of mBank’s application and ranked it second. At the same time, mBank’s app was hailed as the most convenient and user-friendly.

In its newest report “2017 European Mobile Banking Benchmark”, Forrester Research examined the mobile offer of 11 European banks and ranked mBank second, awarding it as many as 85 points on a 100-point scale.

However, mBank scored even better in terms of convenience of using the mobile app - it was awarded 19 points, thereby coming first. In particular, the app was praised for the way account history is presented, easy access to the most frequently used functionalities and the way of executing transfers.  

mBank’s impressive score corroborates that mobile solutions offered to Polish customers are among the very best in Europe. Over 900 thousand mBank’s customers using the newest version of the application take advantage of this every month. 

Forrester Research carried out the study in February 2017, which means that it analysed the previous version of mBank’s application.


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